Return Policy

**Return Policy**

At Five Market, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we offer a straightforward and hassle-free return process. Please review the details below to ensure a smooth experience.

**Free Returns**
We offer **free returns** on all eligible items. You will not be charged any restocking fees or return shipping costs.

**Return Window**
You may return most items within **30 days** from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Attach the prepaid return shipping label provided by us.
4. Drop off the package at any designated shipping carrier location.

**Refund Process**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within **5–7 business days** and automatically applied to your original method of payment.

**Non-Returnable Items**
The following items are not eligible for return:
- Perishable goods (e.g., food, flowers)
- Personalized or custom-made items
- Gift cards
- Downloadable software or digital products
- Items marked as "final sale"

**Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or full refund, including any shipping charges, at no additional cost to you.

**Contact Information**
For any return inquiries or assistance, please reach out to us:

- **Company Address:** No. 2588, Jinxiu Road, Pudong New Area, Shanghai, China
- **Email:** whale@fivemarket.net
- **Phone:** +86 13380390722

We are here to help and will respond to all inquiries within 24 hours. Thank you for choosing Five Market.